Shipping Policy
SHIPPING POLICY
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Shipping Costs
The following conditions apply to all orders within the shipping area:
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Free shipping for orders over €29
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For orders under €29, a flat shipping rate of €2.90 applies
Shipping costs are displayed transparently at checkout.
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Delivery Time
Orders are usually processed within 24 hours after payment is received.
Shipping typically takes 5 to 10 days.
In certain regions or due to external circumstances (e.g. holidays, strikes, or high demand), delivery may take up to 14 days.
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Shipping Providers
Our packages are shipped via trusted logistics partners such as DHL, DPD, or Hermes, depending on the region and shipping volume.
After dispatch, you will receive a shipping confirmation email with a tracking number to monitor your delivery online.
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Undeliverable Shipments
If a package cannot be delivered due to incorrect address details or customer absence and is returned to us, we reserve the right to charge return costs or to resend the package only upon payment of additional shipping fees.
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Questions About Shipping
If you have any questions or issues regarding your delivery, please contact our support team at:
📩 contact@auroli.shop