Refund Policy
Our goal is to ensure your complete satisfaction when shopping at store. If you need to return or exchange a product, please follow the guidelines below.
1. Return Period
You have up to 7 calendar days after receiving the product to request a return, in accordance with consumer protection laws.
2. Product Conditions
To be eligible for a return, the item must meet the following conditions:
Unused and without signs of wear;
All original tags must be attached;
Must be sent in the original packaging.
3. Return Procedure
Contact our support team at contact@auroli.shop , providing your order number and the reason for the return.
Our team will provide detailed instructions for returning the product.
Once we receive and inspect the returned item, we will process the refund or exchange, according to your preference.
4. Refunds
Refunds will be issued using the same payment method used for the purchase.
The processing time may vary depending on the card provider or financial institution.
5. Exchanges
If you wish to exchange for a different size or model, contact our support team to check the availability of the desired product.
6. Defective Products
If you receive an item with a manufacturing defect, contact us immediately. We will replace it at no additional cost to you.
7. Contact
To request a return or exchange, please contact us at contact@auroli.shop